Naomi Chiba
Never attempt to cure what you don't understand.
A Polish proverb captures the essence of a typical leadership mistake.
It sounds illogical, but it often happens in business. Why?
Firstly, the itch of a problem pushes for urgently doing something, anything.
Diagnosis is perceived as a delay, turning torment into torture.
Secondly, instead of searching for the root of the problem, its symptom is taken.
You know, the temptation of a "small victorious war" is too great.
Thirdly, inertia traps a new problem into a familiar pattern.
A black swan is perceived as a large laying chicken.
The leader "cures" quickly, expensively, and efficiently... but not the right thing.
Activity, expenses, and fatigue are present, yet recovery is absent.
The wise leader can distinguish between the ordinary and the novel.
The former provides stability, the latter either complete failure or exponential growth.
A true leader is ready to admit in such a moment, "I don't know."
Humility opens the mind to new ideas.
Thus, from a rural healer, the leader transforms into an R&D lab.
Such a company will heal itself and present the market with an antibiotic.
Yours sincerely,
-Alexander
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