Another app cheerfully informed me that I can now enable an AI bot to take notes during a session. It listed all the benefits, promising that productivity would soar.
There is just one problem. Quantum physics, anthropology, and sociology suggest otherwise. It is well known that the very act of observation interacts with an object and changes its state and behavior.
The same phenomenon appears when an AI is present and recording a session. Without realizing it, both the client and the therapist will behave differently. Self-censorship will kick in and prevent the conversation from diving deep.
In my experience, breakthrough solutions emerge at the point of authenticity, when a person describes a situation as it truly is. The more sincere and open a person is, the better he is able to help himself.
That means the AI must be trusted just as much as I am. The potential of AI is fascinating, but we still do not fully understand what kind of phenomenon it is. On top of that, AI is governed by people whose moral values are unclear.
What is the point of increasing a meeting’s productivity through automatic notes, summaries, and follow-up emails if it undermines the very reason the two of us came together in the first place?
Of course, this is specific to business therapy. For technical calls, AI is probably a gold mine.
My client once said, you work at the intersection of business and personality.
Here, the only welcome third party is the Cosmos. The Absolute. God.
Sincerely yours,
-Alexander
As a business therapist, I help tech founders quickly solve dilemmas at the intersection of business and personality, and boost company value as a result.
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